Help
How Customs Finder works
A quick guide to finding the carnet desk, sharing what you know, and getting the most out of the app.
Search for your airport or crossing
Type an airport name, city, or IATA code (like LHR or JFK). Results filter as you type, so one or two letters is usually enough to find what you need.
Read the directions
Each listing tells you exactly where the customs carnet desk is, what to expect, opening hours if known, and any quirks the community has flagged.
Get to the desk
Follow the directions. If something has changed since the listing was last updated, you can share that intel with the community right from the listing.
Community intel
Help the next crew through
Carnet desks move, hours change, and signage goes missing. If you notice something that is out of date, you can submit updated information directly from the listing. Every submission is reviewed before it goes live.
To share intel, open a listing and look for the "Provide intel" option in the feedback section at the bottom of the page.
What you can include
Desk moved, hours changed, new steps?
Describe what is different: a new location, updated hours, a new queue system. Anything a colleague arriving next week would want to know.
Your current location
If you are standing at the desk right now, you can drop a GPS pin. The app reads your location only at that moment.
Photos
Photos of the desk, signage, or anything useful for orientation. Up to five photos per report.
A reply email
Optional. Add your email if you want us to follow up with a question. We do not use it for anything else.
Public kudos
Add a display name and an optional link (LinkedIn, company site) to get a public credit on the listing once your intel is approved. This appears as "Community intel from [your name]" on the listing detail page.
FAQs
Common questions
Is it free? Will it stay free?
Yes, and yes. Customs Finder is a community based app: the intel in every listing is shared knowledge, contributed by crews for crews, so charging the community for its own contributions was never an option. There are no in-app purchases and no subscriptions, and none are planned. Access to the app and its location information will always be free, with running costs covered by sponsors who serve film and TV crews.
Does it work offline?
Yes. The full catalog ships inside the app, so you can search and read listings with no signal at all. When you do have a connection, the app quietly checks for a fresher copy in the background. You will never be told to wait for the network.
Do I need an account?
No. There are no accounts, no sign-in, and no registration. You can use every part of the app, including confirming accuracy and reading listings, without providing any personal information.
How does new data get added to the app?
Intel submissions from the community are reviewed by our small team before being added to a listing. Once approved, the updated listing is published to our hosting and the app picks it up automatically the next time it connects. You do not need to update the app to get fresh data.
What if a location is missing?
Use the "Suggest a customs desk" option inside the app (look for the option when your search returns no results). You can also email us directly.
Email us a suggestionSomething looks wrong with the app. What should I do?
Open Settings inside the app and tap "Report a bug". This opens a pre-filled email with your app version and catalog details already included, so we have what we need to investigate. You can also email us directly at hello@customsfinder.com.
Email a bug reportIs the "still accurate" tap anonymous?
Yes. Tapping it sends the listing ID and a random identifier generated when you install the app. The identifier is not linked to your name, email, or device account. It is used only to prevent the same install from confirming the same listing multiple times.
What happens to my intel submission?
Submissions go into our internal review queue. We check them, add or correct the listing if the information checks out, and then delete the submission. If you left a reply email, we may follow up with a question. We do not publish your email address.
Still need help?
If you cannot find what you are looking for, email us and we will get back to you.
Email the team